Yazeed — Growing Together
Yazeed Support
Find answers to common issues, learn how to report a problem, and contact Yazeed support if you still need help.
General help
Why won't Quran, dua, dhikr, or hadith content load?
Some content requires an internet connection. Make sure your device is online, then close and reopen Yazeed. If the issue continues, include the feature name and any error message when contacting support.
Why is the Qibla direction inaccurate?
Enable precise location access, calibrate your device compass, and move the device away from magnets or metal objects. Your location is used only to calculate the Qibla direction and distance on your device.
Why did my dhikr counter progress disappear?
Dhikr progress is stored locally on your device. Clearing app data or uninstalling Yazeed may remove that progress, and there is currently no account sync or cloud backup.
Can I use Yazeed without an internet connection?
Some previously loaded data may remain available from the cache, but certain content still requires an internet connection to load or update.
Purchases and data
How do I restore a Yazeed Plus purchase?
Use the restore-purchases option in the app while signed in to the App Store or Google Play account used for the original purchase. Never send card numbers, passwords, or sensitive payment information to support.
Do I need to create an account?
No. Yazeed does not create or store user accounts. Purchase entitlements are managed through the app store and the purchase-validation service.
How do I delete my Yazeed data?
You can remove counters, preferences, and local cache by clearing the app's data in your device settings or uninstalling the app. Transaction records remain managed by the App Store, Google Play, and the purchase-service provider under their policies.
Report a problem
To help us investigate more quickly, please include:
- The feature where the problem occurred
- Your Yazeed app version
- Your device model and iOS or Android version
- The steps taken before the problem occurred
- What you expected and what actually happened
- A screenshot when safe and relevant
Important: Do not include passwords, payment-card numbers, your precise location, or other sensitive information.
Still need help?
Contact Yazeed support and include the report details above so the issue is easier to investigate.
Contact supportTo learn how Yazeed handles your data, read the Privacy Policy.